I have to give credit to Microsoft. I have worked with their technologies for more than 10 years mostly in the development space and looking at what they have available right now today and what is round the corner they look to be in an excellent position.
How do we know people are who they say they are? This is tricky enough in the real world never-mind online. The standard approach currently to authenticating yourself online is to login with an account of some kind. Often either a Google, Facebook or Microsoft account.
Gamification at work is creeping in more and more. I'm not talking here about playing Call of Duty or Minecraft on your lunch break, that's not what this post is about, sorry! For anyone wondering what I'm referring to the best definition I could find was:
Even in Dublin, the tech capital of Europe, it can be difficult to find people with certain skills. One way to address this is to bring staff from overseas to Dublin, introduce them to Fair City, take them to the Guinness Storehouse and important things like that.
Cloud computing users would prefer to contact IT support by email rather than phone call according to a study by Auxilion, the Irish owned cloud services company. The survey of almost 50,000 service incidents and requests to Auxilion's global service desk headquartered in Dublin from January to October this year found that 84% of help desk requests are made by email, well ahead of phone calls (12%) and web (4%).