Mainstream Renewable Power, the global wind and solar energy company, is partnering with Irish headquartered Auxilion to move the company's IT support service and infrastructure management to the cloud.
Under the deal, worth €5m over five years, Auxilion's Virtual
Service Desk solution provides a 24x7 IT support service to all
Mainstream employees and affiliates across five continents. This IT
managed service pioneers a new virtual agent model, whereby
experienced IT support agents, powered by Microsoft and cloud
technology, can support any end user anywhere in the world.
Pictured: Graham Quinn, CTO, Auxilion, Martin Cullen, SMSP Director, Microsoft, John Shaw, CIO, Mainstream Renewable Power and Eleanor Graham, COO, Auxilion.
"We are experiencing exponential business growth and realised that traditional on-premise, localised and multi-vendor approaches to IT support simply aren't scalable," commented John Shaw, CIO at Mainstream. "With end-to-end global IT support services from one partner, our Information Services team focus on priority IT improvement projects, safe in the knowledge our employees and affiliates are well supported at all times."
"We have consolidated Mainstream's multi-vendor and localised IT support into one 24x7 global IT support service," added Eleanor Graham, COO, Auxilion. "Our Virtual Service Desk offering and ITIL-aligned service provides our professional IT support agents with on-demand telephone, email and web-based self-service support options for Mainstream end users, anytime and anywhere."
"We have consolidated Mainstream's multi-vendor and localised IT support into one 24x7 global IT support service"
- Eleanor Graham, COO, Auxilion
As part of the engagement, Auxilion is also moving Mainstream's on-premise IT infrastructure to the cloud, implementing Microsoft cloud applications including Office 365, SharePoint Online, Dynamics CRM Online and Microsoft Azure and thereafter supporting this cloud-based technology through the Auxilion Virtual Service Desk.
Martin Cullen, Director SMS&P Microsoft Ireland commented, "We're delighted to be working alongside our partner Auxilion with Mainstream to help deliver the full benefits of Microsoft's Cloud Services, which are enabling them to use analysis and insights to improve productivity, better serve their customers and grow their business. By developing on the Azure platform, they will get the best of cloud computing by leveraging a flexible and reliable platform."
"With the increasing adoption of the cloud, much of what you can put on and support on the cloud is also increasing", commented Graham Quinn, CTO, Auxilion. "We have provided Mainstream with a 5 year cloud adoption roadmap to move their on-premise IT services to the cloud, whilst maximising existing IT assets," added Quinn. "It will reduce Mainstream's expenditure on IT infrastructure and support services over time while cloud-based IT services will enable Mainstream to scale-up rapidly in response to growing global demand for renewable energy".
"We have provided Mainstream with a 5 year cloud adoption roadmap to move their on-premise IT services to the cloud, whilst maximising existing IT assets,"
- Graham Quinn, CTO, Auxilion
"Moving to the cloud enhances the ability of our staff to work anywhere at any time using any Internet enabled device. The added advantage is that we don't have to make big investments in IT infrastructure," added John Shaw, CIO at Mainstream.
"We selected Auxilion as our cloud journey partner because of their extensive cloud and Microsoft expertise, in particular Microsoft Azure, combined with their ability to deliver a global 24x7 managed IT support service."
Mainstream is driving the Energy Bridge project in Ireland to develop and export 5,000 MW of new wind energy directly into the British market. A leader in Europe's offshore wind energy with a portfolio of over 5,500 MW across the North Sea waters of Scotland, England and Germany, Mainstram is building a further 9,500 MW pipeline of onshore wind and solar projects across Canada, Chile, South Africa and the US.
Auxilion €5m deal with Energy Firm - by Ciara O'Brien, The Irish Times
24x7 Virtual Service Desk for IT Managed Service - Mainstream
Microsoft Cloud Transformation Programme - Mainstream