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SUPPORT SIMPLIFIED

IT Support

It doesn’t matter whether you operate locally or globally - our IT end user support service provides organisations and IT departments with a best-practice IT support service, freeing up internal resources to focus on core business and other IT priorities.

On a 24x7x365 basis, Auxilion can service your end users IT service incidents and requests with our round-the-clock support team.  Users avail of dedicated support through phone, email and a customer-branded self-service portal.  In each case all queries are logged into our ITIL-aligned ticketing system and support engine, bound by strict customer-specific SLAs and response times. 

Remote Monitoring 

Through our custom-built Service Operations Centre (SOC), Auxilion provides a suite of Remote Monitoring and Management (RMM) toolsets to support your core infrastructure, application and network environment whether on-premise, cloud-based or hybrid. Auxilion has assembled a portfolio of leading remote monitoring and management toolsets which we deliver to client IT environments as one seamless offering. 

This ensures your critical IT systems and applications are in safe hands around the clock and around the globe. Reporting is available out of the box for our Remote Monitoring and Management services. Additional custom reporting can be provided to report on specific Key Peformance Indicators (KPIs) and Service Level Agreements (SLAs).

WHY AUXILION FOR IT SUPPORT

  • Always on

    24x7x365 follow the sun support

  • Flexible Support

    1st, 2nd, and/or 3rd line support

  • Support Options

    'Catch & Dispatch' to full resolution

  • Global

    Anywhere, anytime and anyplace

  • Accessible

    Phone, email or self-service support

  • Best-practice

    ITIL (IT Infrastructure Library) aligned 

  • IT User Support

    Full support range from Catch & Dispatch service to Full Resolution.

  • Always-On Support

    From an ‘Out of Hours’ service for a local office, to 24*7 global support.

LET’S TALK ABOUT YOUR PROJECT