Careers: RMM Infrastructure Engineer2020-09-14T14:15:19+00:00

Careers: RMM Infrastructure Engineer

Auxilion is looking to hire a Level 2 RMM Infrastructure Engineer. This is a permanent position joining our established team in Sheffield reporting into the RMM Operations Manager

The Team

The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure. The team is comprised of a number of day based engineers and a team of 8 engineers working shift providing 2*7*365 support.

This position is to join the team as one of the 8 Shift based engineers and deliver best of breed support to our enterprise customers.

Your Responsibilities

What you get to do in this role

  • Working in a 24×7 support environment the RMM Engineer focuses on continuous operation of the various customer estates, many of them running in a high availability environment.
  • Incident resolution and monitoring of the supported estate through a number of key monitoring (RMM) tools
  • Ensure user tickets and monitoring alerts are handled per pre-defined SLA’s for response time, updates and closure
  • Respond to requests via monitoring tools, email requests etc
  • Participates in availability, capacity and change management processes.
  • You will be expected to handle technical incidents and changes across the Windows Server, HyperV, Azure and VMware estate.

In order to be successful in this role, we need someone who has the following experience and knowledge:

  • Prior experience in a 24 x 7 Network Operations Center / Service Desk Environment
  • 2nd/3rd level technical service experience level a must.
  • Good problem-solving skills
  • Excellent communication skills (Communication to customers verbal and written is mandatory)
  • Microsoft Azure
  • 2-5 years’ Experience with Windows Server (2008/2012/2016)

Essential Skills:

  • Core Infrastructure – Active Directory, Exchange
  • Virtualisation – VMWare, Hyper-V, Azure
  • Server Architecture (Blades & Servers)

Desirable Skills:

  • Microsoft Teams, Skype and SQL
  • Presentation Virtualisation – CITRIX, RDS
  • Management – System Centre Suite (SCCM, SCOM, SCVMM)
  • Backup & Archiving – CommVault, Veeam
  • Microsoft Office365 and Cloud offerings

Knowledge of networking and SAN components

Skills

Essential Skills:

  • Core Infrastructure – Active Directory, Exchange
  • Virtualisation – VMWare, Hyper-V, Azure
  • Server Architecture (Blades & Servers)

Desirable Skills:

  • Microsoft Teams, Skype and SQL
  • Presentation Virtualisation – CITRIX, RDS
  • Management – System Centre Suite (SCCM, SCOM, SCVMM)
  • Backup & Archiving – CommVault, Veeam
  • Microsoft Office365 and Cloud offerings
  • Knowledge of networking and SAN components

Business Competencies

  • Good communication and teamwork skills and interpersonal skills are key.
  • Third level qualification would be desirable but not essential.
  • Commitment to learning and development of creative support solutions

Business Competencies

  • Experience of working in a server support environment.
  • Service-oriented behaviour and communication to internal and external customers.
  • Ability to cope with pressures of peak workloads, short deadlines.
  • Experience with face-to-face customer liaison.
  • Qualities: Integrity, attention to detail, timeline sensitive, goal-oriented, motivated.
  • Good communication skills.
  • Team player.
  • Experienced with ITIL support services disciplines an advantage

An Irish company with global ambitions

There are a whole range of other reasons to work at Auxilion including:

  • Accountability: We encourage our staff to be accountable and proactively look to solve for our clients. As a result, our team members ‘own’ part of the success of every project they deliver.
  • Development: We hire the best so we know our teams excel at their job –However we also recognise that the curious, dynamic people we work with are always looking to push their abilities. With that in mind, we offer training opportunities to staff to ensure they are constantly challenged and improving their own professional development.
  • Complexity: Challenging and complex projects are our speciality. Our team work on projects that are often challenging, pushing them to the limits of their abilities – but that’s where a career in Auxilion is most rewarding. Being challenged and learning every day.
  • Reward: Auxilion believe in recognising the hard work of our employees, acknowledging helpful team members and those that manage to overcome issues to deliver successful projects. Our monthly ‘Key Contributor’ award is peer led, giving your team mates an opportunity to reward your hard work. There are also team nights, dinners and other activities, ensuring your hard work never goes unnoticed.
  • Well-being: The physical and mental well-being of our employees is paramount. Our People & Talent team work with staff to promote health and wellbeing activities that include health challenges and mindfulness sessions.
  • Progression: In Auxilion, we are lucky enough to have staff working with us for over 20 years. Our secret is simple – value staff, offer opportunities and promote from within the organisation. This gives our employees the chance to meet their career goals while helping to bring Auxilion to the next level.
  • Trust: Transparency is important in order to encourage open dialogue with management and our teams. We put our trust in our employees and empower them so they can make the right decisions and be responsible for some of the company’s success.

Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, get in touch with our People & Talent team – Rhona looks forward to hearing from you.