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The Change and Problem Manager will be responsible for overseeing the ITIL-based change management and problem management processes within the organization. This role focuses on driving the successful implementation of changes while minimizing the impact on services, as well as ensuring that root causes of incidents are identified and resolved to prevent recurrence. The individual will work closely with senior stakeholders, project teams, and technical personnel to align IT changes with business objectives and ensure seamless service continuity.
What will the role involve:
Change Management:
Lead and coordinate the change management process across multiple IT workstreams, ensuring that changes are properly assessed, approved, and implemented with minimal disruption to services.
Conduct Pre CAB and CAB, ensuring that all changes align with the overall portfolio objectives and deliver agreed benefits.
Provide oversight of change-related issues, risks, prioritization, and communication, ensuring that all changes are managed in line with ITIL best practices.
Work with project management teams to ensure that change initiatives are effectively integrated into the overall project lifecycle.
Promote change management best practices across the organization, offering training and guidance to both technical and business teams.
Problem Management:
Manage the problem management process, ensuring that root causes of incidents are identified, documented, and resolved in a timely manner.
Conduct problem reviews and work with relevant teams to implement permanent fixes, reducing the likelihood of recurring incidents.
Maintain and update the problem management database, ensuring accurate tracking and reporting of problem resolution activities.
Escalate complex issues as necessary, ensuring that they receive appropriate attention and resolution.
Communication and Escalation:
Act as the primary point of contact for change and problem management escalations, ensuring that issues are resolved promptly and effectively.
Provide regular updates to senior management and stakeholders on the status of change and problem management activities.
Facilitate communication between technical teams, project management personnel, and business stakeholders to ensure alignment and transparency.
What skills will you have:
"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
If you are interested in this position, please use the form below to submit your application.
We are part of the I.T. Alliance Group