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Deskside Support Engineer

GalwayDeskside Support Engineer

 

You will work directly on a client site responding to internal customer service requests needing technical support for hardware/software issues. You will be working closely with a wider team across Ireland to provide the best possible technical service and customer experience that the client requires.

 

 

  • Minimum 1 year previous experience in a Technical Support role
  • Excellent problem solving and troubleshooting skills
  • Request Fulfilment and Incident Management - initial investigation & diagnosis of incidents. Hands-on support for users
  • Problem Management - problem and opportunity identification, trend analysis for issues raised
  • Knowledge Management - responsible for maintenance of the knowledge base
  • Software Installation & verification- installation and verification of software and software updates
  • Training of client staff - provide a staff ICT induction training for any new client staff
  • Systems Monitoring – monitor alerts throughout the day and take appropriate action for every alert received
  • Shared Mailbox Management - monitor the mailbox throughout the day and take appropriate action for every alert received
  • Asset Tracking - responsibility for asset tracking and reporting of all existing and new ICT equipment
  • Joiners/Movers/Leavers - implementing joiners, movers and leaver requests according to the documented requirements
  • Maintenance of Active Directory - accurately reflect changes in ownership of laptops/ desktop PC’s etc.
  • Maintenance of Software master list - responsibility for asset tracking and reporting of all allocations of software licenses
  • System Administration- setting up, changing or removal of SharePoint libraries & sites, Exchange distribution lists, shared mailboxes, Teams etc
  • Auditing - facilitate and co-operate fully with any audits and to provide access to any facility, information or records required for the purpose of undertaking the audits
  • Moving physical ICT equipment - physically move ICT equipment, assist with desk moves

Daily checks including

• Key applications up and working correctly, (SharePoint, Exchange, CRM etc.)

• All data links available

• Backups successful

• SAN & NAS disk space

• Phone system operating

  • Portal up and available
  • Server rooms environmentally sound, e.g. temperature, power etc.

 

Technical Skills:

 

Excellent knowledge of desktop, laptop and mobile device hardware and Microsoft OS products including Windows 7, Windows 8.1, Windows 10, and MS Office 2010, 2013 and 2016, Office 365

Key Skills include

  • Windows 7-10 & Microsoft Office suites
  • Mobile devices (iOs, Android)
  • MS Active Directory

 

Additional skills include

  • Windows Server 2008/2012/2016
  • Remote monitoring software (example, SCOM, Nagios, Solar Winds, PRTG)
  • Microsoft Lync / Skype for Business
  • Virtualisation products (Hyper-V and VMWare)
  • SCCM knowledge

 

 

 

"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
Niamh, Rhona and Louise
Auxilion People & Talent team
Auxilion Careers

Apply now

If you are interested in this position, please use the form below to submit your application.

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