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Deskside Support Engineer

GalwayDeskside Support Engineer

 

Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. You will work directly on a client site working closely with the in-house teams providing technical assistance for hardware/software issues to ensure the best possible technical service and customer experience that the client requires. As an organization we offer all our employees access to an online training platform, career progression and a supportive environment.

 

Requirement

  • Minimum 1 years’ previous experience in Technical Support role
  • Ability to provide primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
  • Self motivated, with the ability to work independently as well as part of a team
  • Excellent business friendly communication and customer service skills.
  • Investigate and resolve service incidents, with a focus on SLA and prioritising by severity
  • Experience in updating ticking systems, managing work queues and completing daily/weekly reports.
  • Excellent problem solving and troubleshooting skills.
  • Ability to communicate with other IT staff, and explain technical issues in a clear and concise manner
  • Ability to work under pressure, and balance project work with day-to-day activity.
  • Provide occasional out of hours planned and unplanned work and emergency support to our customers

 

Technical Skills

  • Excellent knowledge of desktop, laptop and mobile device hardware, operating systems and protocols
  • Experience in laptop installations, configurations and deployment
  • Key requirements include
  • Windows 10
  • Microsoft Office suites
  • Laptop, Desktop and Peripheral Hardware
  • MS Active Directory
  • Networking including wireless networking and VPN
  • Mobile devices (iOs, Android)
  • SCCM

 

Certifications

CompTIA, MCSE, CCNA are a distinct advantage

"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
Niamh, Rhona and Louise
Auxilion People & Talent team
Auxilion Careers

Apply now

If you are interested in this position, please use the form below to submit your application.

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