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Deskside Support Engineer

On-site – Newbridge, Co. KildarePermanent
Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires.

Role Overview

The IT Deskside Engineer is responsible for providing on-site technical support to end-users, ensuring the smooth operation of IT hardware, software, and peripherals. This role involves direct interaction with users, addressing immediate technical concerns, and ensuring that all IT equipment is functioning optimally.

Essential requirement: This role requires traveling to different client sites. Applicants must have a clean driver’s license and their own transport.


Position Responsibilities

  • End-User Support: Respond to user requests and troubleshoot hardware and software issues on-site.
  • Hardware Maintenance: Perform routine checks and maintenance on workstations, laptops, printers, and other peripherals.
  • Software Installation: Install, update, and maintain software applications as per company standards and user requirements.
  • Incident Management: Log, track, and update incident tickets in the IT Service Management system.
  • Asset Management: Track and manage IT assets, ensuring that all equipment is accounted for and properly documented.
  • User Training: Provide basic training to end-users on new software or hardware, as required.
  • Collaboration: Work closely with the IT helpdesk and other IT teams to ensure seamless support and escalate issues when necessary.
  • System Upgrades: Assist in the rollout of system upgrades or migrations, ensuring minimal disruption to users.
  • Travel to other customer sites might be required on an ad-hoc basis.
  • Ad-Hoc reporting
  • This list is not exhaustive, and some flexibility will be required.

Technical Competencies

  • Operating Systems: Proficient in Windows 10
  • Hardware Knowledge: Familiarity with various brands and models of desktops, laptops, printers, and other peripherals.
  • Software Proficiency: Knowledge of common office software suites, antivirus tools, and remote support tools.
  • Networking: Basic understanding of network configurations, including Wi-Fi and wired connections.
  • Troubleshooting: Ability to diagnose and resolve common IT issues efficiently.
  • Security: Awareness of basic IT security practices, including malware prevention and data protection.


Business Competencies

  • Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Customer Service: A customer-centric approach, ensuring that users feel supported, and their issues are addressed promptly.
  • Time Management: Ability to prioritize tasks and manage time effectively.
  • Teamwork: Ability to work collaboratively with other IT professionals and teams.
  • Problem-Solving: Analytical mindset with a knack for identifying the root cause of issues and implementing effective solutions.
  • Adaptability: Willingness to adapt to changing business needs and technologies.
  • Continuous Learning: Commitment to staying updated with the latest IT trends and best practices.
"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
Niamh, Rhona and Louise
Auxilion People & Talent team
Auxilion Careers

Apply now

If you are interested in this position, please use the form below to submit your application.

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