Join our team
What will you be doing:
Responsible for resolving Incident tickets, IMACs and RFS related tasks within contractual Service Level Agreement (SLA) and completing all related administrative duties.
As the main interface to the customer, you will need to understand the local and regional infrastructure and key contacts in the other competencies, i.e., stakeholders and 3rd party vendors, etc., this will ensure that the correct team is aware of, and acting on, the problem in hand.
Strong customer facing skills are a necessity as customer & client interaction is required daily, subsequently having a direct impact on customer satisfaction and the reputation of the Company.
To meet our customer needs within a diverse working environment, the role calls for a large degree of flexibility and covers multiple UK sites.
Resolve customer hardware/software PC problem tickets.
A technical knowledge of the supported platform is required as well as a working knowledge of the hardware.
Resolve tickets within the customer SLA and obtain a high Customer Sat. Rating.
Excellent communications skills required, both face to face and remotely.
Be aware of your security responsibilities & know how to access Company Group Security Policies hosted on the Intranet and the principles listed within
Carry out any ‘ad hoc’ assignments as and when required.
To be compliant with Health & Safety company policy and legislation.
Role is based at Halifax for two days a week (Thur/Fri) but at other times engineer will be called to provide cover at any other UK site often at short notice. If no cover is required Engineer can assist central service desk.
What skills will you have:
Knowledge / Skills
Microsoft Windows XP/W8/W10
Microsoft Office applications up to latest version
Building of laptops and desktops,
Hardware knowledge – Desktop/Laptop
Customer orientate attitude
Ability to work to tight customer SLA deadlines.
Working with remote tools e.g., SCCM to deploy software and take remote control.
Able to provide problem determination support for bespoke applications.
Asset management skills
Knowledge of ServiceNow desirable.
Ability to follow process
IT industry experience in a similar role
A good understanding of analytical troubleshooting
A good understanding of networks and windows Operating systems
Able to diagnose/configure desktops, laptops, and printers both face to face and remotely.
Desktop and laptop accreditation desirable
Microsoft accreditation desirable
ITIL accreditation desirable
Knowledge of specific customer software
"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
If you are interested in this position, please use the form below to submit your application.