Join our team

Deskside Support Engineer STC (x3)

Dublin / on various customer sites Permanent
Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion organization you will work directly on a client site working closely with the in-house team to provide the best possible technical service and customer experience that the client requires. As an organization we offer all our employees access to an online training platform, career progression and a supportive environment.

Role Overview

Within this Deskside Engineer role you will be work across multiple client sites in Ireland providing cover for team members while on leave as well as acting as an additional resource when projects dictate. You will gain great exposure to client sites and multiple technologies and environments. The role is heavily customer focused and main responsibilities would involve on the spot troubleshooting.


  • Minimum 1-2 years previous experience in Technical Support role
  • Providing technical support to Client users deskside and phone support
  • Effective diagnosis & troubleshooting of Windows 10, MS Office 2010 – Office 365
  • Active Directory users and computers management.
  • Effective diagnosis & troubleshooting on hardware; desktops, laptops, local/network printers and applications.
  • Imaging of laptops and desktops and encryption and installation of same.
  • Network troubleshooting & diagnosis of net cards, net points & network.
  • Installation & Configuration of hardware, OS & PC products supported applications.
  • Resolve customer issues using the tools and systems available and update call and user databases as required.
  • Inventory management.
  • Invoke escalation procedure both technical & non-technical in a prompt and timely manner.
  • Software deployment
  • Adhere to policies and procedures within the group.
  • Flexibility on location within Dublin and open for occasional travel.

Technical Skills 

  • Excellent knowledge of desktop, laptop and mobile device hardware, operating systems and protocols
  • Key requirements include
    • Windows 10
    • Microsoft Office suites
    • Laptop, Desktop and Peripheral Hardware
    • MS Active Directory
    • Mobile devices (iOs, Android)
    • Intune, Company portal and Microsoft Authenticator
  • Additional skills include
    • Networking
    • SCCM
    • MacOS
"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
Niamh, Rhona and Louise
Auxilion People & Talent team
Auxilion Careers

Apply now

If you are interested in this position, please use the form below to submit your application.

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