Deskside Support Engineer STC (x3)

Within this Deskside Engineer role you will be work across multiple client sites in Ireland providing cover for team members while on leave as well as acting as an additional resource when projects dictate. You will gain great exposure to client sites and multiple technologies and environments. The role is heavily customer focused and main responsibilities would involve on the spot troubleshooting.

• Minimum 1-2 years previous experience in Technical Support role
• Providing technical support to Client users deskside and phone support
• Effective diagnosis & troubleshooting of Windows 10, MS Office 2010 – Office 365
• Active Directory users and computers management.
• Effective diagnosis & troubleshooting on hardware; desktops, laptops, local/network printers and applications.
• Imaging of laptops and desktops and encryption and installation of same.
• Network troubleshooting & diagnosis of net cards, net points & network.
• Installation & Configuration of hardware, OS & PC products supported applications.
• Resolve customer issues using the tools and systems available and update call and user databases as required.
• Inventory management.
• Invoke escalation procedure both technical & non-technical in a prompt and timely manner.
• Software deployment
• Adhere to policies and procedures within the group.
• Flexibility on location within Dublin and open for occasional travel.