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Deskside Support Engineer/Team Lead

Santry, Dublin 9/On-sitePermanent/FTC
We are currently looking for a Deskside Engineer / Team Lead who has technical support skills and some Team Lead / People Management experience to manage the Deskside Support Team at a customer site in Santry.

What will you be doing:

  • KPI Reporting daily/weekly/monthly, trends analysis.
  • Technician task & SLA management
  • Proven track record in drafting and implementing process documentation
  • Completing performance reviews
  • Setting customer expectations and dealing with complaints and escalations.
  • Providing feedback to all team members
  • Tracking and planning of vacation and attendance
  • Other ad hoc duties as and when required

What experience will you have:

 

  • BA/BS degree in Computer Science preferred, other technical degrees or relevant work experience.
  • Strong written and verbal communication skills
  • Experience of working with Microsoft Windows 10 and applications.
  • Experience of working in a busy deskside environment and excellent customer service skills.
  • Analytical problem-solving and root cause analysis skills.
  • Ability to cope with pressures of peak workloads and short deadlines.

Technical Skills Include:

 

 

  • Windows 10, Microsoft Office suites
  • Laptop, Desktop and Peripheral Hardware, Mobile devices (iOs, Android)
  • Intune, Company portal and Microsoft Authenticator
  • Networking, MS Active Directory
  • SCCM, VM Ware, MacOS, PBX
"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
Niamh, Rhona and Louise
Auxilion People & Talent team
Auxilion Careers

Apply now

If you are interested in this position, please use the form below to submit your application.

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