Infrastructure Engineer

The Infrastructure Engineer will be responsible for providing remote monitoring and level 2 support for core systems and technologies to support external client infrastructure.  

Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on wide range of technologies this is the role for you.

• Support and maintain Azure infrastructure, including virtual machines on Azure and VMware.
• Manage and troubleshoot Active Directory issues, user accounts, and group policies.
• Manage the O365 environment and troubleshoot any MFA, conditional access, email, public folders, SharePoint related issues.
• Administer certificate lifecycle, ensuring proper issuance, renewal, and revocation.
• Manage software licenses and ensure compliance with licensing agreements.
• Support and maintain web servers, ensuring high availability and performance.
• Utilize SCCM for software deployment, updates, and system configuration.
• Manage NetScaler LBs and Gateways for secure application delivery.
• Provide Citrix support for virtual desktops and applications. Utilize Citrix Director for monitoring and troubleshooting user sessions, analysing performance metrics, and optimizing resource usage.
• Administer Fortinet firewalls and ensure network security.
• Implement and manage Deep Security solutions for server protection.
• Support Mailmeter and other platforms for email security and archiving.
• Administer and troubleshoot Commvault for data backup and recovery issues.
• Be the point of contact and knowledge expert within the level 2 team.
• Incident resolution and monitoring of the supported estate through key monitoring tools. 
• Ensure user tickets and monitoring alerts are handled per pre-defined SLAs for response time, updates and closure 
• Perform changes in relation to requests or infrastructure change requests to ensure high availability of service.
• Create technical guides and work instructions.
• Invoke escalation procedure both in a prompt and timely manner to other levels of support. 

• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work collaboratively in a team environment.