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IT Support Analyst

North Dock, Dublin 1/On-site/Walk in9 Months Contract (Possibility of Extension)
Auxilion, part of I.T. Alliance Group, is looking for an IT Support Analyst. As part of Auxilion you will work directly on a client site working closely with the in-house team to provide the best possible technical service and customer experience that the client requires.

Key Accountabilities: 

 

  • Configures and provisions IT equipment to end users
  • Responds to requests for services within agreed timescales
  • Keeps users updated on progress
  • Projects a professional image to end users by displaying a positive and helpful attitude as well as excellent customer service skills
  • Ensures all new, replaced, or unfixable assets are appropriately tagged and managed.
  • Follows defined procedures to oversee the disposal of unfixable or obsolete equipment. This may include having to work with external suppliers
  • Maintains ownership for an on-site issue until it is resolved
  • Maintains and installs of software components and configures devices in accordance with documented procedures
  • Provides basic training and familiarisation to users to ensure that they are familiar with the technical equipment or functionality they have been provided with
  • Works with an ITIL compliant service tool
  • Basic administration experience of Active Directory
  • Provides support to the IT Service Desk as required:
  • Answers phone calls from customers within CBI requiring IT support
  • Logs the calls on the IT Service Desk system
  • Aims to resolve the incidents at first point of contact

Relevant Skills and Experience:

  • Wide knowledge of IT at basic levels including hardware, software, networks and devices
  • Proven experience in a customer service environment
  • Strong customer focus
  • Excellent telephone manner
  • Proven analytical and problem solving abilities
  • Ability to prioritise and manage workload effectively often dealing with a number of tasks concurrently
  • Ability to work in a team environment to achieve service levels
  • Be adaptable to change and have high levels of motivation
  • A willingness for continuous learning
  • Ability to work effectively under pressure so as to meet user service expectations
  • Installing, configuring and supporting Microsoft products Windows 10, Office, Exchange.
  • Understanding of concepts such as WAN, LAN, Intranet versus Internet

Desirable:

 

  • ITIL Foundation, Win10 Support and Microsoft Teams support.
  • Certificate or diploma level IT related qualification
"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
Niamh, Rhona and Louise
Auxilion People & Talent team
Auxilion Careers

Apply now

If you are interested in this position, please use the form below to submit your application.

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