Join our team
Knowledge and Reporting Administrator
Permanent ; Monday - Friday ; Hybrid 50% WFH, 50% office (Sheffield)
What does the team do:
The team is the focal point for many of our customer’s infrastructure and deals with Issues that are critical to their Business. The Knowledge and Reporting Admin will work with the technical teams to ensure that knowledge is captured and accurately documented. They will run the monthly reporting schedule and work to improve the reporting processes. They will also be responsible to ad-hoc and non-standard reporting as required.
What experience will you have:
2 years reporting and measurement
Experience in IT reporting
Whilst not a primarily technical role, an understanding of/experience with;
Strong understanding of ITIL processes - advanced ITIL qualification would be desirable but not essential.
· Experience of Knowledge Management, analyzing knowledge requirements and checking the quality of knowledge base articles.
· Experience of engaging with technical teams and manage Customer experience teams to create reports and knowledge bases.
· Excellent written communication, teamwork and interpersonal skills.
· Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated.
Good problem-solving skills
What does the role involve:
Own the knowledge management process and manage knowledge base.
Develop the reporting systems and ensure reports are accurate and timely
"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
If you are interested in this position, please use the form below to submit your application.