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L2 RMM Infrastructure Engineer

Sheffield, UK/On-site12 hours shift pattern (days/nights)
Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work directly on a client providing the best possible technical service and customer experience that the client requires. As an organization, we offer all our employees access to an online training platform, career progression and a supportive environment. The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure.The shift team is comprised of 8 L2 engineers and 4 L1/2 engineers providing 24*7*365 best of breed support to our enterprise customers.

Role Responsibilities:

  • Working in a 24x7 support environment focusing on continuous operation of the various customer estates, many of them running in a high availability environment.
  • Pro-active monitoring of the supported estate through a number of key monitoring (RMM) tools
  • Creating customer Infrastructure reports detailing capacity performance across a wide range of architectures
  • Ensuring tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure times.
  • Creating and actioning incidents, changes, and projects covering VM creation, Hardware and storage provisioning, Windows O.S, Hardware, firmware and application patching.
  • Working with Azure, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments.

Technical Competencies:

  • Prior experience in a 24 x 7 Network Operations Center / Service Desk Environment
  • 2nd/3rd level technical service experience level a must.
  • Good problem-solving skills
  • Excellent communication skills (Communication to customers verbal and written is mandatory)
  • Microsoft Azure and Office 365
  • 2-5 years’ Experience with Windows Server (2012/2016/2019 & 2022)


Essential Skills/Desirable Skills:

Essential Skills:

  • Windows Server: 2012/2016/2019 & 2022
  • Active Directory
  • Virtualization – VMWare, Hyper-V, Azure & Failover clustering
  • Server hardware knowledge
  • Backup & Archiving – Veeam, Commvault, DPM, Azure Backup or similar
  • Networking: VPN, DNS, DHCP, & Wireless AP configuration
  • Monitoring: Knowledge of Monitoring tools.

Desirable Skills:

  • Presentation Virtualisation – CITRIX, RDS, Intune, VMWare
  • Exchange, Certificate Authority
  • Horizons & Azure Desktop
  • Monitoring & Management - System Centre Suite (SCCM, SCOM, SCVMM)
  • Knowledge of Storage topology (Datastore, SAN, LUN)
  • Microsoft Teams
  • Cloud Infrastructure – AWS, Greenlake, Azure
  • Disaster recovery – VMWare SRM, Hyper-V & Azure ASR
  • Science Logic, SCOM

Experience Required:

  • Experience of working in a server support environment.
  • Service oriented behavior and communication to internal and external customers.
  • Ability to cope with pressures of peak workloads, short deadlines.
  • Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated.
  • Good communication skills.
  • Team player.
  • Experienced with ITIL support services disciplines and ISO an advantage
"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
Niamh, Rhona and Louise
Auxilion People & Talent team
Auxilion Careers

Apply now

If you are interested in this position, please use the form below to submit your application.

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