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RMM Infrastructure Engineer

Sheffield, UK/On-site12 hours shift pattern (days/nights)
Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work directly on a client providing the best possible technical service and customer experience that the client requires. As an organization, we offer all our employees access to an online training platform, career progression and a supportive environment.

Role Responsibilities:

  • Working in a 24x7 support environment focusing on continuous operation of the various customer estates, many of them running in a high availability environment.
  • Pro-active monitoring of the supported estate through a number of key monitoring (RMM) tools
  • Creating customer Infrastructure reports detailing capacity performance across a wide range of architectures
  • Ensuring tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure times.
  • Creating and actioning incidents, changes, and projects covering VM creation, Hardware and storage provisioning, Windows O.S, Hardware, firmware and application patching.
  • Working with Azure, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments

 

Technical Competencies:

  • Prior experience in a 24 x 7 Network Operations Center / Service Desk Environment
  • 2nd/3rd level technical service experience level a must.
  • Good problem-solving skills
  • Excellent communication skills (Communication to customers verbal and written is mandatory)
  • Microsoft Azure and Office 365
  • 2-5 years’ Experience with Windows Server (2012/2016/2019 & 2022)

Essential Skills: 

  • Windows Server: 2012/2016/2019 & 2022
  • Core Infrastructure Roles – Active Directory, Exchange, Certificate Authority
  • Cloud Infrastructure – Azure
  • Virtualisation – VMWare, Hyper-V, Azure & Failover clustering
  • Server hardware knowledge (RAID/OOB Management)
  • Backup & Archiving – Veeam, CommVault, DPM, Azure Backup
  • Disaster recovery – VMWare SRM, Hyper-V & Azure ASR
  • Networking: Cisco, Barracuda, Fortigate, Aruba, VPN, DNS, DHCP, & Wireless AP configuration
  • Monitoring: SCOM System Center Operations Manager, Kaseya 

"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
Niamh, Rhona and Louise
Auxilion People & Talent team
Auxilion Careers

Apply now

If you are interested in this position, please use the form below to submit your application.

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