RMM Infrastructure Engineer

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RMM Infrastructure Engineer

Sheffield-UK/HybridRMM Operations
Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers.

Role Overview

The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure.

The team is comprised of a number of day based engineers and a team of engineers working shift providing 24*7*365 support. 

This position is to join the team of day based engineers and deliver best of breed support to our enterprise customers.

Role Responsibilities

This role involves the following :

  • Working in a support environment the RMM Engineer focuses on continuous operation of the various customer estates, many of them running in a high availability environment.
  • Incident resolution and monitoring of the supported estate through a number of key monitoring (RMM) tools
  • Ensure user tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure
  • Respond to requests via monitoring tools, email requests etc
  • Participates in availability, capacity and change management processes.
  • You will be expected to handle technical incidents and changes across the Windows server, Azure and VMware estates.
  • Perform troubleshooting on 3rd party application and web services where required.

Technical Competencies:

  • Working and support knowledge of the following:

    • Prior experience in a Network Operations Center / Service Desk Environment
    • Good problem-solving skills
    • Excellent communication skills (Communication to customers verbal and written is mandatory)
    • 2 or more years’ Experience with Windows Server



Essential Skills:

  • Core Infrastructure – Active Directory, Exchange
  • Virtualisation – VMWare, Hyper-V, Azure
  • O365
  • Server Architecture (Blades & Servers) 

Desirable Skills:

  • Microsoft Teams, Skype and SQL 
  • PowerShell Scripting
  • Presentation Virtualisation – CITRIX, RDS
  • Management - System Centre Suite (SCCM, SCOM, SCVMM)
  • Backup & Archiving – CommVault, Veeam
  • Microsoft Office365 and Cloud offerings (Azure, AWS)

Business Competencies & Experience Required:

  • Good communication and teamwork skills and interpersonal skills are key.
  • Third level qualification would be desirable but not essential.
  • Commitment to learning and development of creative support solutions.
  • Experience of working in a server support environment.
  • Service oriented behavior and communication to internal and external customers.
  • Ability to cope with pressures of peak workloads, short deadlines.
  • Experience with face-to-face customer liaison.
  • Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated.
  • Good communication skills.
  • Team player.
  • Experienced with ITIL support services disciplines an advantage
"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
Niamh, Rhona and Louise
Auxilion People & Talent team
Auxilion Careers

Apply now

If you are interested in this position, please use the form below to submit your application.

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