Join our team
What will you be doing:
Be the point of contact for technical queries from our customers
Ensure a high level of service and customer satisfaction
Level 1 diagnostics and resolution on desktop/laptop software and hardware in a Win 10 environments
Supports standard desktop applications and operations
Invoke escalation procedure both in a prompt and timely manner to other levels of support
Log calls accurately update and close tickets in service desk application (ServiceNow)
Document technical fixes and procedures
What skills will you have :
Working and support knowledge of the following:
Level 1 technical services experience
Good problem-solving skills
Excellent communication skills (Communication to customers verbally and written is mandatory)
Windows 7/8/10 desktop support
An understanding of end user services (Hardware, software, Office 365, MS Teams, AD, Exchange)
Troubleshooting and problem-solving skills
Excellent attention to detail
A good understanding of Service Management framework, processes (ITIL) and using service desk tools (ServiceNow) would be an advantage
Experience of working in an IT environment
