Service Desk Analyst

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Service Desk Analyst

Sheffield, UK (on site) Service Desk Analyst
IT Service Desk Analyst will be responsible for level 1 tickets raised by our clients. Providing a high-quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. The role is an excellent opportunity to develop and advance skills.


What will you be doing:

Be the point of contact for technical queries from our customers

  • Meet or exceed the SLA's provided by customers

Ensure a high level of service and customer satisfaction

Level 1 diagnostics and resolution on desktop/laptop software and hardware in a Win 10 environments

Supports standard desktop applications and operations

Invoke escalation procedure both in a prompt and timely manner to other levels of support

Log calls accurately update and close tickets in service desk application (ServiceNow)

Document technical fixes and procedures


What skills will you have :

Working and support knowledge of the following:

Level 1 technical services experience

Good problem-solving skills

Excellent communication skills (Communication to customers verbally and written is mandatory)

Windows 7/8/10 desktop support

An understanding of end user services (Hardware, software, Office 365, MS Teams, AD, Exchange)

Troubleshooting and problem-solving skills

Excellent attention to detail

A good understanding of Service Management framework, processes (ITIL) and using service desk tools (ServiceNow) would be an advantage

Experience of working in an IT environment

"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
Niamh, Rhona and Louise
Auxilion People & Talent team
Auxilion Careers

Apply now

If you are interested in this position, please use the form below to submit your application.

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