--- title: Email preferred to voice for IT cloud support - Auxilion description: Cloud computing users prefer to contact IT support by email rather than phone call according to a study by Auxilion, the Irish owned cloud services company image: https://www.auxilion.com/hubfs/cloud_transformation_thumb_550x550.jpg --- [![Auxilion Logo](https://www.auxilion.com/hubfs/Auxilion_Theme/logo-dark.svg "Auxilion Logo")](https://auxilion-5095261.hs-sites.com/) [![logo-dark](https://www.auxilion.com/hubfs/Auxilion_Theme/logo-dark.svg "logo-dark")](https://auxilion-5095261.hs-sites.com/) [Let's talk ](https://www.auxilion.com/) CLOSE MENU MENU MENU [Back To All ](https://www.auxilion.com/news) [scroll up ](https://www.auxilion.com/) share ![Email IT Support](https://www.auxilion.com/hubfs/cloud_transformation_thumb_550x550.jpg "Email IT Support") [Press Release](https://www.auxilion.com/news/tag/press-release) # Email preferred to voice for IT cloud support 01 October 2016 Cloud computing users would prefer to contact IT support by email rather than phone call according to a study by Auxilion, the Irish owned cloud services company. The survey of almost 50,000 service incidents and requests to Auxilion’s global service desk headquartered in Dublin from January to October this year found that 84% of help desk requests are made by email, well ahead of phone calls (12%) and web (4%). Cloud computing users would prefer to contact IT support by email rather than phone call according to a study by Auxilion, the Irish findings were announced to mark the presentation of an ISO20000 award to Auxilion support service operations. “ISO 20000-1 is the international standard for quality management specifically focused on IT service management. This is the latest in a series of awards which Auxilion has won and will boost our ability to compete for domestic and export cloud support business across the public and private sectors,” commented Karl Howley, Chief Commercial Officer, Auxilion. Commenting on the findings of the survey Howley added, “It is no surprise that many of today’s offices are so quiet. Even in situations where often complex communications are required, email is the business language of choice. This is also good news from our perspective as it emphasises the business importance of avoiding downtime on your network.” Featured news ![Remote-Monitoring-_-Management_thumb_550x550](https://www.auxilion.com/hs-fs/hubfs/Remote-Monitoring-_-Management_thumb_550x550.jpg?width=531&height=577&name=Remote-Monitoring-_-Management_thumb_550x550.jpg) ### Auxilion – Virtual remote IT support services The concept of software as a service is not new nor is that of virtual remote IT support services, but what makes the Auxilion offering unique is that it provides a 24/7 service to clients around the globe with someone always available at the end of a telephone who can deal with a problem and speak in the language of the customer. [ Read More ](https://www.auxilion.com/news/insights/auxilion-virtual-remote-it-support-services) ![talk2-back](https://www.auxilion.com/hubfs/Auxilion_Theme/talk2-back.png "talk2-back") ## Sign up for our updates [Follow us on LinkedIn ](https://www.linkedin.com/company/auxilion/) [Follow us on Twitter ](https://twitter.com/auxiliontweet) [Follow us on Instagram ](https://instagram.com/auxilionhq) [Follow us on Facebook ](https://youtube.com/@Auxilionhq) [hello@auxilion.com](mailto:hello@auxilion.com) [![logo-dark](https://www.auxilion.com/hubfs/Auxilion_Theme/logo-dark.svg "logo-dark")](https://auxilion-5095261.hs-sites.com/) We are part of the[ I.T. Alliance Group](https://www.italliancegroup.com/) [Cookie Policy](https://www.auxilion.com/cookie-policy) | [Privacy policy](https://www.auxilion.com/privacy-policy) | All rights reserved 2022 © Auxilion Designed by [Squaredot B2B Marketing](https://www.squaredot.agency)