Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires.
Role Overview
The scope is to provide onsite end-user support, provision of hardware such as laptops, iPads, mobile phones and peripherals.
Position Responsibilities
Minimum 1-2 years previous experience in on-site Technical Support role.
Ability to provide primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
Familiarity with ITSM ticketing tools, ITIL processes, Asset Management and Escalation Management.
Self-motivated, with the ability to work independently as well as part of a team.
Excellent business-friendly communication and customer service skills.
Investigate and resolve service incidents, with a focus on SLA and prioritising by severity.
Experience in updating ticking systems, managing work queues and completing daily/weekly reports.
Excellent problem-solving and troubleshooting skills.
Ability to communicate with other IT staff, and explain technical issues in a clear and concise manner.
Ability to work under pressure, and balance project work with day-to-day activity.
Provide occasional out of hours planned and unplanned work and emergency support to our customers
Technical Competencies
Excellent knowledge of desktop, laptop and mobile device hardware, operating systems and protocols
Key requirements include:
Windows 10
Microsoft Office suites
Laptop, Desktop and Peripheral Hardware
Mobile devices (iOS, Android)
Intune, Company portal and Microsoft Authenticator
Additional skills include
Networking
SCCM
MS Active Directory
MacOS
Business Competencies
Commitment to Customer Excellence
Collaborative Working - Teamwork
Customer Relationship Management
Problem Solving
Speaking and Listening Skills
Accountability
Solution Orientated
"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
Niamh, Rhona and Louise
Auxilion People & Talent team
Apply now
If you are interested in this position, please use the form below to submit your application.
