Join our team

Incident Manager

Ballsbridge, Dublin 4 (On-site) Fix Term Contract – 12 months

As an Incident Manager for a large government entity, you’ll be working within the Major Incident and Problem Team. You will be responsible for managing the Major Incident process. Working closely with internal stakeholders and vendors to ensure Major Incident are resolved in a timely manner to minimize the impact to the business. Additionally, driving the RCA activities to ensure lessons are learnt and mitigation is taken.

Position Responsibilities:

This role involves the following:

Leading Major Incident Bridge Calls
Maintain and drive key actions to ensure Major Incidents are resolved in a timely manner.
Providing regular update to all stakeholders on Major Incident.
Facilitate incident debriefs and root cause analysis
Feed into Problem Management,
Participating on Governance meeting to present stats.
Invoke escalation procedure both in a prompt and timely manner
Own the Major Incident Manager Process and ensure adherence to the standard.

Technical Competencies:

Essential Skills:

Working and support knowledge of the following:

Technical services experience is required
Good problem-solving skills
Excellent communication skills (Communication to key stakeholders verbally and written is mandatory)
Excellent attention to detail
A good understanding of Service Management framework, processes (ITIL) is required
Working knowledge of ServiceNow is advantageous
Experience of working in an IT environment

Incident Manager

Position Responsibilities:

Technical Competencies:

Apply now

Sign up for our job updates