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Incident Manager

Ballsbridge, Dublin 4 (On-site) Fix Term Contract – 12 months
As an Incident Manager for a large government entity, you’ll be working within the Major Incident and Problem Team. You will be responsible for managing the Major Incident process. Working closely with internal stakeholders and vendors to ensure Major Incident are resolved in a timely manner to minimize the impact to the business. Additionally, driving the RCA activities to ensure lessons are learnt and mitigation is taken.

Position Responsibilities: 

This role involves the following:

  • Leading Major Incident Bridge Calls
  • Maintain and drive key actions to ensure Major Incidents are resolved in a timely manner.
  • Providing regular update to all stakeholders on Major Incident.
  • Facilitate incident debriefs and root cause analysis
  • Feed into Problem Management,
  • Participating on Governance meeting to present stats.
  • Invoke escalation procedure both in a prompt and timely manner
  • Own the Major Incident Manager Process and ensure adherence to the standard.

 Technical Competencies: 

Essential Skills:

Working and support knowledge of the following:

  • Technical services experience is required
  • Good problem-solving skills
  • Excellent communication skills (Communication to key stakeholders verbally and written is mandatory)
  • Excellent attention to detail
  • A good understanding of Service Management framework, processes (ITIL) is required
  • Working knowledge of ServiceNow is advantageous
  • Experience of working in an IT environment



"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
Niamh, Rhona and Louise
Auxilion People & Talent team
Auxilion Careers

Apply now

If you are interested in this position, please use the form below to submit your application.

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