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    Infrastructure Engineer L3

    On-site - Sheffield, UKPermanent
    Auxilion is an organisation that has been in business since 2012 and is part of the I.T Alliance Group which commenced its operation in 1997. Our 500+ workforce is focused on “Building Digital Thinking into your Business”. To enable this, we have built our business around a number of Core services Consulting, Project & Programme Management Services, Managed Services and Digital Services, Modern Workplace and Technology Platforms.

    Job Overview: 

    The RMM team in Sheffield maintains and supports our client’s infrastructure. They are the primary escalation point for our level 1 and 2 support teams.

    Role Responsibilities: 

    • Working in a support environment the RMM Engineer focuses on continuous operation of the various customer estates, many of them running in a high availability environment.
    • Incident resolution and monitoring of the supported estate through a number of key monitoring (RMM) tools
    • Ensure user tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure
    • Respond to requests via monitoring tools, email requests etc
    • Participates in availability, capacity and change management processes.
    • You will be expected to handle technical incidents and changes across the SAN’s, Windows server, Azure and VMware estates.
    • Perform troubleshooting on 3rd party application and web services where required.

    Experience & Skills: 

    Working and support knowledge of the following:

    • 3rd level technical service experience level a must.
    • Good problem-solving skills
    • Excellent communication skills (Communication to customers verbal and written is mandatory)
    • 2-5 years’ Experience with Windows Server (2012/2016+)

    Essential Skills:

    • Various Storage Technologies (Dell\EMC, 3Par, IBM)
    • Core Infrastructure – Active Directory, Exchange
    • Networking – Fortinet, Palo Alto
    • Virtualisation – VMWare, Hyper-V, Azure
    • O365
    • Server Architecture (Blades & Servers)

     

    Desirable Skills:

    • Microsoft Teams, Skype and SQL
    • PowerShell Scripting
    • Presentation Virtualisation – CITRIX, RDS
    • Management - System Centre Suite (SCCM, SCOM, SCVMM)
    • Backup & Archiving – CommVault, Veeam
    • Microsoft Office365 and Cloud offerings (Azure, AWS)


     

    Qualifications & Skills:

    • Good communication and teamwork skills and interpersonal skills are key.
    • Third level qualification would be desirable but not essential.
    • Commitment to learning and development of creative support solutions.



     

    "Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
    Niamh, Rhona and Louise
    Auxilion People & Talent team
    Auxilion Careers

    Apply now

    If you are interested in this position, please use the form below to submit your application.
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