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IT Service Desk Analyst

Sheffield - UK (on-site)Two Shifts: 08.00 to 16.30 and 14.30 to 23.00 - Monday to Friday including Bank holidays
Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires.

Role Overview

Working in an IT support environment, that is central to provide smooth running, efficiencies to our customers and services. The IT Service Desk Analyst is first point of customer contact, focusing on continuous operation of a customer estate.

You will be supported with personal development opportunities including training and exposure to new technologies.

Handling and logging calls from end users in ServiceNow

Ensuring end user Incidents and requests are handled per pre-defined SLA's for response time, updates and closure

Delivering a great customer experience

Position Responsibilities

  • Logging, updating and resolving Incidents and Requests
  • Prioritising and monitoring IT issues, ensuring they are resolved within agreed SLA’s
  • Diagnose and resolve IT issues, collaborating and elevating to 2nd line or other resolver teams
  • Creating knowledge articles and IT documentation
  • Ability to use initiative or work as part of a team to resolve IT issues



  • Prior experience in a Service Desk Environment
  • Experience diagnosing and resolving hardware and software issues
  • Experience supporting 365 environments, including Office 365, MS Teams, SharePoint, Exchange


Business Competencies

  • Excellent communication skills (Communication to customers verbal and written is mandatory)
  • Good problem-solving skills
  • Organise workload effectively.
  • Decision-making skills
  • A Professional working attitude

"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
Niamh, Rhona and Louise
Auxilion People & Talent team
Auxilion Careers

Apply now

If you are interested in this position, please use the form below to submit your application.

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