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    Service Desk Engineer L1

    on site Dublin 12, IrelandService Desk Engineer L1

    The Service Desk Engineer (L1) is an entry-level position for someone who has a genuine interest in IT and wants to build a career in technical support. Working as part of the Service Desk team, the Engineer will provide first-line assistance to end users, log and manage incidents and service requests, carry out initial troubleshooting and escalate issues when required. Responsibilities include ; act as a first point of contact for end users requiring IT support, providing a friendly and professional service. Log, categorise and update incidents and service requests accurately in the IT Service Management (ITSM) system. Carry out initial troubleshooting of common end-user issues by following approved procedures, knowledge articles and guidance. Provide basic support for Microsoft Windows, Microsoft 365 applications, Outlook, Teams, OneDrive, passwords, user access, printers and common peripherals. 

    Previous commercial IT support experience is not required. The following knowledge or interests are desirable, and full role-specific training will be provided:

    • A genuine interest in IT, technology and problem solving.
    • Basic familiarity with Microsoft Windows and everyday computer use.
    • Basic familiarity with Microsoft 365 applications such as Outlook, Teams, Word, Excel and OneDrive.
    • An interest in learning how user accounts, devices, networks, Wi-Fi, VPN and IT support tools work.
    • Ability to follow written instructions, checklists and knowledge articles accurately.
    • Comfortable learning new systems and applying coaching and feedback.
    • Any relevant IT course, certification, home-lab experience or customer service experience would be advantageous but is not essential.
    • Knowledge and experience of supporting Windows based operating systems. Imaging, Troubleshooting.
    • Experience in using an IT ticketing system such as Sysaid or Halo
    • Understanding of ITIL processes an advantage
    • Strong written and oral communication skills
    • Good customer service skill
    "Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
    Ciaran, Linda, Sapna, Slava & Rhona
    Auxilion People & Culture team
    Auxilion Careers

    Apply now

    If you are interested in this position, please use the form below to submit your application.
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