Let's talk
CLOSE
MENU MENU MENU
    Apply
    scroll
    up

    Join our team

    Technical Support Engineer

    onsite Dublin 12, IrelandTechnical Support Engineer

    Deskside Support Engineer

    Fixed Term Employee - 3 month engagement

    Salary pro rata

    We are seeking an experienced Level 2 Deskside Engineer to join an established IT support team within a large organisation operating in Financial Services sector.

     

     

    This is a hands-on support role providing Level 2 technical assistance to end users, with a strong focus on the Microsoft technology environment. The successful candidate will work closely with our client’s users onsite in their office in Dublin, troubleshooting hardware, software, Microsoft 365 and desktop-related issues while ensuring incidents and requests are resolved efficiently and professionally, reporting to the Auxilion Customer Delivery Manager onsite.

    Due to the nature of the role, the successful candidate will be required to work fully onsite in the client’s offices, Dublin 12.

     

    What will you be doing:

    • Provide Level 2 deskside and desktop support to end users.
    • Troubleshoot and resolve hardware, software, operating system and connectivity issues
    • Provide support across the Microsoft 365 / Microsoft suite, including Outlook, Teams, OneDrive and related applications.
    • Diagnose and resolve incidents escalated from Service Desk Level 1 support.
    • Support the deployment, configuration and maintenance of laptops, desktops and other IT equipment (SCCM/Intune).
    • Assist users with Microsoft Windows and desktop applications.
    • Troubleshoot user access, permissions, authentication and connectivity issues (LAN / Wi-Fi / RSA MFA / Citrix VDI).
    • Log, update and manage incidents and service requests through the organisation's IT service management/ticketing system (ServiceNow).
    • Escalate complex technical issues to relevant infrastructure or specialist teams where required.
    • Assist with hardware refreshes, software deployments and other IT projects where requested.
    • Maintain a high level of customer service and communicate technical issues clearly to non-technical users.
    • Follow established IT support, security and operational procedures.

    What skills / experience will you have:

    • Proven experience working in a Level 2 IT Support or Deskside Engineering environment.
    • Strong practical knowledge of Microsoft Windows and Microsoft 365.
    • Experience supporting Outlook, Teams, OneDrive and other Microsoft applications.
    • Good knowledge of desktop hardware, peripherals and troubleshooting.
    • Experience working with Active Directory and user account administration.
    • Familiarity with IT service management and ticketing systems. ServiceNow/Jira experience an advantage
    • Strong troubleshooting and problem-solving skills.
    • Excellent communication and customer service skills.
    • Ability to work independently while also contributing effectively to a wider IT support team.
    • Comfortable working fully onsite and providing face-to-face support to users.
    • Relevant Microsoft, CompTIA or other IT support certifications would be advantageous.
    • ITIL Foundation Qualification and experience working with Financial Services organisations an advantage

     

    "Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
    Niamh, Rhona and Louise
    Auxilion People & Talent team
    Auxilion Careers

    Apply now

    If you are interested in this position, please use the form below to submit your application.
    bg_main_hero auxilion_difference

    Sign up for our job updates