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Technical Team Leader - Shift

Sheffield - UK (on-site)Shift rotation – 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off
Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires.

Role Overview

The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full lifecycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team.

Position Responsibilities

Manage Incidents & Requests ensuring SLA Performance against KPIs.

  • Ensure accurate and up to date information is recorded against all tickets.
  • Ensure daily checks are performed correctly and in a timely manner.
  • Be aware of ongoing escalations
    • Be aware of current Major incidents.
    • Manage P1 and P2 Incidents, keeping service managers informed and escalating if required.


  • 3rd level technical service experience level is a must.
  • Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments
  • Prior experience in a 24 x 7 Network Operations Centre / Service Desk Environment
  • Excellent problem-solving skills
  • Excellent communication skills (Communication to customers verbal and written is mandatory)
  • 2-5 years’ Experience with Windows Server (2012/2016/2019 & 2022)
  • Experience with Monitoring Software


Business Competencies

To succeed in this role, you’ll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment.

You would be required to demonstrate the following:


  • Strong Technical skills.
  • Accountability and responsibility for your workload.
  • Helpful and approachable attitude.
  • Excellent time management skills.
  • Ideally, you’ll have had at least 12 months experience managing people, including day to day management e.g. absences, holidays, performance reviews.
  • Mentoring junior colleagues and be responsible for career development
"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
Niamh, Rhona and Louise
Auxilion People & Talent team
Auxilion Careers

Apply now

If you are interested in this position, please use the form below to submit your application.

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