Managed2018-12-20T12:20:42+00:00

Managed

Modern Managed Services and IT Outsourcing Solutions

Auxilion Managed Services combines proven Project Management Governance Structure with industry best practice in IT Service Management based on the ITIL® best practice framework.

Auxilion Managed Services combines proven Project Management Governance Structure with industry best practice in IT Service Management based on the ITIL® best practice framework. Our managed service offerings are aligned to best-practice  based on our proven managed IT service delivery framework.

Our managed service offering enables organisations to transform the quality of their IT support service through a unique, proven, structured framework based on industry standard best practice.

  • 20+ years’ experience providing 24x7x365 SLA-bound IT Managed Services
  • ISO20000 certified support service, ITIL-aligned service management methodology
  • 500+ resources supporting over 30+ national and international blue-chip clients
  • Multi-channel incident and service request ticketing including email, phone and self-service
  • CIS (Continuous Service Improvement) ethos ingrained in our approach and methodology
  • Remote, Onsite or Hybrid deployment options available
  • Full Lifecycle Service from Due Diligence, Transition, Delivery, Transformation to Handover
  • Dedicated Technical Account Manager and Service Delivery Manager
  • Underpinning Supplier Management
  • Clients include Irish Continental Group, McKesson, Canford Healthcare, NSAI and IDA Ireland.

Services

Managed Helpdesk visit service page

Managed Helpdesk

  • 24×7 IT End User Support
  • Onsite, Remote or Hybrid Support
  • ISO20000 certified and ITIL-aligned support

Managed Infrastructure visit service page

Managed Infrastructure

  • 24x7x365 Remote Management & Monitoring
  • ISO20000 certified and ITIL-aligned support
  • Global Reach

Managed Resourcing visit service page

Managed Resourcing

  • Fast, reliable and flexible provision of staff
  • Availability of the right staff at the right time
  • Lowered IT service delivery TCO