Managed2018-12-20T12:20:42+00:00

Managed

Modern Managed Services and IT Outsourcing Solutions

Auxilion Managed Services combines proven Project Management Governance Structure with industry best practice in IT Service Management based on the ITIL® best practice framework.

Auxilion Managed Services combines proven Project Management Governance Structure with industry best practice in IT Service Management based on the ITIL® best practice framework. Our managed service offerings are aligned to best-practice  based on our proven managed IT service delivery framework.

Our managed service offering enables organisations to transform the quality of their IT support service through a unique, proven, structured framework based on industry standard best practice.

  • 20+ years’ experience providing 24x7x365 SLA-bound IT Managed Services
  • ISO20000 certified support service, ITIL-aligned service management methodology
  • 500+ resources supporting over 30+ national and international blue-chip clients
  • Multi-channel incident and service request ticketing including email, phone and self-service
  • CIS (Continuous Service Improvement) ethos ingrained in our approach and methodology
  • Remote, Onsite or Hybrid deployment options available
  • Full Lifecycle Service from Due Diligence, Transition, Delivery, Transformation to Handover
  • Dedicated Technical Account Manager and Service Delivery Manager
  • Underpinning Supplier Management
  • Clients include Irish Continental Group, McKesson, Canford Healthcare, NSAI and IDA Ireland.

Services

Managed Helpdesk visit service page

Managed Helpdesk

  • 24×7 IT End User Support
  • Onsite, Remote or Hybrid Support
  • ISO20000 certified and ITIL-aligned support

Managed Infrastructure visit service page

Managed Infrastructure

  • 24x7x365 Remote Management & Monitoring
  • ISO20000 certified and ITIL-aligned support
  • Global Reach

Managed Resourcing visit service page

Managed Resourcing

  • Fast, reliable and flexible provision of staff
  • Availability of the right staff at the right time
  • Lowered IT service delivery TCO

Service Management Assessment visit service page

Service Management Assessment

Our aim is to help our customers transform their service management organisation to effectively and efficiently meet the challenges of their customers.