--- title: Auxilion - Virtual remote IT support services - Auxilion description: What makes the Auxilion's software as a service offering unique is that it provides a 24/7 service to clients image: https://www.auxilion.com/hubfs/Remote-Monitoring-_-Management_thumb_550x550.jpg --- [![Auxilion Logo](https://www.auxilion.com/hubfs/Auxilion_Theme/logo-dark.svg "Auxilion Logo")](https://auxilion-5095261.hs-sites.com/) [![logo-dark](https://www.auxilion.com/hubfs/Auxilion_Theme/logo-dark.svg "logo-dark")](https://auxilion-5095261.hs-sites.com/) [Let's talk ](https://www.auxilion.com/) CLOSE MENU MENU MENU [Back To All ](https://www.auxilion.com/news) [scroll up ](https://www.auxilion.com/) share ![Remote IT Support](https://www.auxilion.com/hubfs/Remote-Monitoring-_-Management_thumb_550x550.jpg "Remote IT Support") [Press Release](https://www.auxilion.com/news/tag/press-release) # Auxilion - Virtual remote IT support services 17 February 2014 The concept of software as a service is not new nor is that of virtual remote IT support services, but what makes the [Auxilion](https://www.irishtimes.com/topics/topics-7.1213540?article=true&tag_company=Auxilion) offering unique is that it provides a 24/7 service to clients around the globe with someone always available at the end of a telephone who can deal with a problem and speak in the language of the customer. Auxilion is a subsidiary of Irish IT outsourcing and consultancy firm IT Alliance and was established in 2011 specifically to develop the new service. The idea was to combine the latest thinking and developments in cloud-computing technology with a virtual workforce to deliver business support operations and services more efficiently than traditional “on premise” approaches. “[Philip Maguire](https://www.irishtimes.com/topics/topics-7.1213540?article=true&tag_person=Philip+Maguire), the founder and chief executive of both IT Alliance and Auxilion, had been thinking about this for a long time but the broadband services and the cloud availability just wasn’t there,” says Auxilion senior marketing specialist John Paul O’Keeffe. “We have bridged the gap in the market between pure software-based solutions, such as Service-Now or [Salesforce](https://www.irishtimes.com/topics/topics-7.1213540?article=true&tag_company=Salesforce), and traditional on premise support service providers. “We provide the tools, the technology and the talent as one integrated service offering that can be consumed over the cloud and which is scalable from SMEs right up to large enterprises.” The service began with the development of the technology platform. “We began in January 2011 by focussing our research effort on the design and development of a virtual IT support service,” O’Keefe recalls. “We believed that there was a sizable and scalable market opportunity to commercialise a new service delivery approach and transform how IT support services are currently delivered.” This resulted in the development of the Auxilion virtual support engine based on the [Microsoft](https://www.irishtimes.com/topics/topics-7.1213540?article=true&tag_company=Microsoft) Azure platform that powers the company’s virtual service desk and global support services. But that is just one element of the offering. Featured news ![20190104_Laptop in boardroom](https://www.auxilion.com/hs-fs/hubfs/20190104_Laptop%20in%20boardroom.jpg?width=531&height=577&name=20190104_Laptop%20in%20boardroom.jpg) ### Many Irish companies face Windows 7 cost and security shock Irish business has less than 12 months to upgrade from Microsoft’s Windows 7 operating system to 10 or face potentially serious cost issues and security threats, according to a new report by Irish owned IT services company Auxilion. [ Read More ](https://www.auxilion.com/news/insights/many-irish-companies-face-windows-7-cost-and-security-shock) ![talk2-back](https://www.auxilion.com/hubfs/Auxilion_Theme/talk2-back.png "talk2-back") ## Sign up for our updates [Follow us on LinkedIn ](https://www.linkedin.com/company/auxilion/) [Follow us on Twitter ](https://twitter.com/auxiliontweet) [Follow us on Instagram ](https://instagram.com/auxilionhq) [Follow us on Facebook ](https://youtube.com/@Auxilionhq) [hello@auxilion.com](mailto:hello@auxilion.com) [![logo-dark](https://www.auxilion.com/hubfs/Auxilion_Theme/logo-dark.svg "logo-dark")](https://auxilion-5095261.hs-sites.com/) We are part of the[ I.T. Alliance Group](https://www.italliancegroup.com/) [Cookie Policy](https://www.auxilion.com/cookie-policy) | [Privacy policy](https://www.auxilion.com/privacy-policy) | All rights reserved 2022 © Auxilion Designed by [Squaredot B2B Marketing](https://www.squaredot.agency)