Email preferred to voice for IT cloud support – Auxilion survey

Cloud computing users would prefer to contact IT support by email rather than phone call according to a study by Auxilion, the Irish owned cloud services company. The survey of almost 50,000 service incidents and requests to Auxilion’s global service desk headquartered in Dublin from January to October this year found that 84% of help desk requests are made by email, well ahead of phone calls (12%) and web (4%).