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    Junior RMM Engineer (x2) Shift

    Sheffield - UK (on-site)Shift Rotation: 2 day shifts, 7am - 7pm + 2 night shifts, 7pm-7am + 4 days off
    Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires.

    Role Overview

    The Junior RMM Shift Engineer based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. There will also be an element of cross training involved across the team.

    Position Responsibilities

    This role involves the following:

    • Working in a 24x7 support environment the Junior RMM Engineer focuses on continuous operation of the various customer estates, many of them running in a high availability environment.
    • Incident resolution and monitoring of the supported estate through a number of key monitoring (RMM) tools
    • Ensure user tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure
    • Respond to requests via monitoring tools and email requests
    • Perform troubleshooting on 3rd party application and web services as required
    • Diagnose and troubleshoot technical issues

    Competencies

    Essential Skills

    Working and supporting knowledge of the following:

    • 2nd level technical service experience
    • Good problem-solving skills
    • Excellent communication skills (Communication to customers verbal and written is mandatory)
    • Windows 7/8/10 desktop support
    • Experience with Windows Server
    • Supporting Microsoft Office365 and Cloud offering
    • Core Infrastructure experience including AD and Exchange
    • Ability to diagnose and troubleshoot technical issues
    • Excellent attention to detail

     

    Desirable Skills

    • Prior experience in a 24 x 7 Network Operations Center / Service
    • Desk Environment
    • Server Architecture experience
    • Experiencing supporting desktop networking environment
    • Using SCCM to deploy applications / remote control
    • Monitoring tools for example SCOM, SolarWinds or Kaseya

    Business Competencies

    • Good communication, teamworking and interpersonal skills are key.
    • Microsoft certifications or equivalent qualification would be desirable
    • Commitment to learning and development of creative support solutions.
    "Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
    Niamh, Rhona and Louise
    Auxilion People & Talent team
    Auxilion Careers

    Apply now

    If you are interested in this position, please use the form below to submit your application.
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