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L3 RMM Infrastructure Engineer

Sheffield, UK/On-sitePermanent Monday to Friday (day based)
Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As an organization, we offer all our employees access to an online training platform, career progression and a supportive environment. The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure. The shift team is comprised of 8 L2 engineers and 4 L1/2 engineers providing 24*7*365 best of breed support to our enterprise customers.

Role Responsibilities:

  • Working in a support environment the RMM Engineer focuses on continuous operation of the various customer estates, many of them running in a high availability environment.
  • Incident resolution and monitoring of the supported estate through a number of key monitoring (RMM) tools
  • Ensure user tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure
  • Respond to requests via monitoring tools, email requests etc
  • Participates in availability, capacity and change management processes.
  • You will be expected to handle technical incidents and changes across the Windows server, Azure and VMware estates.
  • Perform troubleshooting on 3rd party application and web services where required.

Technical Competencies:

  • Prior experience in a Network Operations Center / Service Desk Environment
  • Good problem-solving skills
  • Excellent communication skills (Communication to customers verbal and written is mandatory)
  • 2 or more years’ Experience with Windows Server


Essential Skills/Desirable Skills:

Essential Skills:

  • Core Infrastructure – Active Directory, Exchange
  • Virtualisation – VMWare, Hyper-V, Azure
  • O365
  • Server Architecture (Blades & Servers Monitoring: SCOM System Center Operations Manager, Kaseya

Desirable Skills:

  • Microsoft Teams, Skype and SQL 
  • PowerShell Scripting
  • Presentation Virtualisation – CITRIX, RDS
  • Management - System Centre Suite (SCCM, SCOM, SCVMM)
  • Backup & Archiving – CommVault, Veeam
  • Microsoft Office365 and Cloud offerings (Azure, AWS)

Experience Required:

  • Experience of working in a server support environment.
  • Service oriented behavior and communication to internal and external customers.
  • Ability to cope with pressures of peak workloads, short deadlines.
  • Experience with face-to-face customer liaison.
  • Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated.
  • Good communication skills.
  • Team player.
  • Experienced with ITIL support services disciplines an advantage

"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
Niamh, Rhona and Louise
Auxilion People & Talent team
Auxilion Careers

Apply now

If you are interested in this position, please use the form below to submit your application.

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