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Project Manager L3

Dublin 12 and customer sites Project Manager L3

• The Project Manager has primary responsibility for defining, planning, tracking and managing the projects, they are assigned. He/she is responsible for identifying key resources and providing the direction required for meeting the project objectives. • He/she is also responsible for ensuring appropriate management of customer and supplier involvement throughout the life of the project.• The Project Manager must also be able to manage project schedule and task details using appropriate project management tools such as reports, tracking charts, checklists, and project scheduling software and to delegate appropriately.

Responsibilities:

· Continually deliver a customer centric approach to all project engagements working closely with Customer experience managers (CEM) and account managers as required

· Define the project management process to be applied to the project.

Select team members while ensuring appropriate management of customer and supplier involvement throughout the life of your projects

· Ensure proactive reporting of escalations to the project services lead and appropriate escalation management to resolution

· Prepare project plans and obtain management approval of same

Ensure that all team members understand their roles and accept their responsibilities.

· Apply project resources according to the approved project plan.

· Analyse risk and instigate avoidance activities. Establish contingency plans and identify trigger events and responsibility for initiating corrective action.

· Track and report on progress to plan.

· Analyse the actual performance against the plan and make adjustments consistent with plan objectives.

· Keep all stakeholders (internal & external) proactively informed of progress and issues

· Risk and issue management

· Communications and Quality management

· Involve functional expertise in design reviews and key decisions as well as risk strategies

· Manage change controls to preserve business plan commitments.

· Negotiate the performance of activities with team members and their managers.

· Establish and publish clear priorities among project activities.

· Coordinate management and technical decisions.

· Arbitrate and resolve conflict and interface problems within the project.

· Provide input on the performance of project team members to their line managers

· Formal Project Management qualification (e.g. Masters / Diploma in Project Management, PRINCE2, PMP)

· Qualifications and skills of the Project Manager include an ability to lead and motivate people and encourage teamwork, an ability to communicate effectively with senior management, and a clear vision of what determines a successful product for the customer and for the company. In addition, the Project Manager must have a technical background sufficient to understand the technologies and technical issues involved with the product, to be able to anticipate and identify critical technical obstacles, and to make accurate technology decisions.

Working Knowledge of MS Project & the MS Office Suite
- 5/8 years proven experience in a Program/Project environment. At least 5 of which managing projects
- Must be able to demonstrate awareness of financial and commercial issues (Budget Management responsibilities)
Highly computer literate

General IT Background – various sectors depending on the specific requirement

Knowledge of Project Management Standards, processes & Techniques
- He/she must be able to manage change and take active leadership in timely decision making.
- He/she must have the courage to face up to issues squarely and early, resolve conflicts, admit to having problems and seek coaching openly, escalate if necessary, and generally champion the people and the project up, down, and across the organization and with customers
- Communication - communicate in a clear, concise and open manner.
- Collaboration - able to involve others as appropriate
- Commitment / Drive - the personal commitment to take responsibility and overcome obstacles in order to deliver results
- Quality focus - focuses on achieving the highest standards in all areas of activity
- Ability to work under pressure
Ability to lead and motivate project teams

Knowledge of Project Management Standards, processes & Techniques