Join our team
The team is the focal point for many of our customer's infrastructure and deals with issues that are critical to their Business. The Quality Team works with the technical teams to monitor SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The Quality Manager will oversee these functions with the support of a small team and report into the Head of Service. The Quality Team will also act as Major Incident coordinators during office hours.
This is a hands on role which will require the successful applicant to be involved in the day to day running of the team and it's workload. Successful candidate will have 4 years in IT service measurement and management & experience in managing IT service SLA/KPI's, reporting, incident management and change.
This role involves the following:
Whilst not a technical role, a basic high level understanding of the technologies supported by the Service Operations Centre would be an advantage:
Strong understanding of ITIL processes - advanced ITIL qualification would be desirable but not essential
"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
If you are interested in this position, please use the form below to submit your application.