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    Cloud Technology Transformation

    How cloud technology transformed a healthcare provider

    “We turned to Auxilion to make sure that our technology keeps pace and provides a scalable platform for future growth.”

    Brian Cooney

    Managing Director, Canford Healthcare

    Project at a glance

    • Industry

      Healthcare

    • Challenge

      Portfolio governance design and implementation of a major cloud technology programme.

    • Solutions delivered

      • Cloud Technology
      • Modern Workplace
      • Microsoft Solutions

    Difference we made

    • Boosted staff efficiency as well as resident and guest facilities through IT upgrade
    • Upgraded Canford’s laptops to be able to run email and Office 365 for business
    • Worked with Canford to upgrade secure wi-fi connections across all homes for residents, guests and staff
    Problem

    Inefficient on-premise servers limiting growth

    Canford Healthcare were using on-premises servers and software to manage their IT infrastructure. As new locations came onboard, integration between various cares was becoming difficult. Replacing and maintaining a wide range of on-premises servers was expensive and inefficient.

    Canford engaged Auxilion to provide a solution which would ensure that the company had a scalable platform for future growth.

     

    Solution

    The transition to Azure-based cloud

    • Transition of on-premises infrastructure to Azure-based cloud
    • Introduction of Microsoft Office 365 for desktop applications and email
    • Setup of secure file and print services
    • Setup of secure connection of laptops and tablets connecting remotely to company’s intranet and central file system
    • Full integration with Canford’s specialist care home software application which incorporates care planning and scheduling and minimises administrative tasks to allow staff to focus on residents
    • Preparation to upgrade secure wi-fi connections across all homes for residents, guests and staff
    • Service Desk to provide 24/7/365 support desk staffed by Auxilion service desk agents
    • Remote monitoring and management of Canford servers, ensuring servers are running and patched when necessary
    • Maintenance of asset register of Canford’s company equipment
    • Procurement, delivery of end-user hardware and deployment of Canford Healthcare image to the PCs
    • Anti-virus protection
    • VPN daily health-checks
    • Overall service based on agreed SLAs with continuous checking and monitoring
    • Monthly, quarterly and annual service reviews to ensure both sides are informed about the quality of service provided and any issues are resolved
    Results

    The multiple benefits of fully managed services

    The introduction of fully managed services brought a range of benefits for Canford Healthcare:

    • Cost-savings as a result of introduction of service framework
    • Customer can focus resources on their core business: provision of first-class health care
    • Move of on-premises infrastructure to cloud means shift from CAPEX to OPEX
    • Instant response to any issues ensured through professional and specialised staff
    • Reduction in infrastructure management fees
    • Measurable service based on agreed SLAs (Service Level Agreement)
    • Single point of contact for the whole estate covered by the managed service

    “Auxilion’s implementation and support people have been great. We specialise in care and Auxilion demonstrated the same commitment all along the way.”

    Brian Cooney

    Managing Director, Canford Healthcare

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