Managed Helpdesk
Since our inception in 2012, Auxilion has pioneered a smarter way to deliver Helpdesk Managed Services for blue-chip clients across corporate, public sector and small business.
Since our inception in 2012, Auxilion has pioneered a smarter way to deliver Helpdesk Managed Services for blue-chip clients across corporate, public sector and small business.
Outsourcing the management and operation of IT has become an economic necessity for organisations looking to reduce the cost of IT operations, while focusing on core business activities that contribute to the bottom line. This is particularly the case for helpdesk and end user support services. Organisations are finding that the out-tasking of their helpdesk function can both drive up service levels and at the same time reduce overheads and costs for IT departments. The missing piece is therefore finding the right partner who can deliver for you.
As an organisation with people at our heart, we provide clients with quality, cost effective outsourced IT end user helpdesk managed services. Since our inception in 2012, Auxilion has pioneered a smarter way to deliver Helpdesk Managed Services for blue chip clients across corporate, public sector and small business. For the 15 years before that, we have been delivering complex helpdesk services supporting IT end users and infrastructure for the top technology companies globally through our parent company, I.T. Alliance Group. Today Auxilion has an impressive track-record in the provision of quality, cost-effective outsourced IT helpdesk services based on our proven Outsource IT Managed Services framework and delivered through our dedicated in-house Service Management Office (SMO).
Auxilion leverages our proven framework in the design and approach to our helpdesk managed service operations. This includes:
Transition Management
Customers making the transition to our IT helpdesk service require absolute assurance that there will be no service downtime which could negatively impact their business, their productivity or their bottom line. Auxilion applies a proven methodology to assist clients in making the transition to the new service.
Transition Process
Key Benefits