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Managed IT Services

Modern IT infrastructures are living ecosystems requiring constant maintenance and service. As a managed IT services provider, we provide ongoing support for your communications and information technology. Through consistent, proactive management, our experts maximise your IT solution availability and ensure your IT environment is fully supporting your human talent. We provide top-notch managed IT services in Ireland and the UK.

 

 

 

Our Managed IT Services

Centralised Response IT Service Desk

When IT issues arise, prompt response and resolution is crucial for your business operations. Our 24/7 IT service desk offers a single point of contact for incident response, service requests or other managed IT needs.

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Infrastructure Provisioning and Management

Manage user permissions and data access across the different solutions within your IT environment. We enable and manage infrastructure provisioning to improve resource management and network security regardless of IT scale or complexity.

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Application and Core Systems Support

Business applications and software systems require regular maintenance to manage software updates, patching, integrations with other solutions, and other IT concerns. Our ongoing support maximises the value of these applications and systems over time.

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Managed Helpdesk

Reduce IT expenses while improving support for your core business activities. Our Managed helpdesk service offers streamlined, always-available support to control and lower your IT overhead while improving service levels and the end-user experience.

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Managed Infrastructure

Support and optimise every aspect of your IT infrastructure. From core systems and applications to server hardware, storage and virtualisation infrastructure, we conduct regular system health checks to identify and promptly address any IT service needs.

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Managed Resourcing

Get the greatest value out of your internal resources and employee skill-sets. Our managed resourcing improves availability and value-added distribution of internal resources, improving performance and productivity across your teams and projects.

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Service Transformation

Bring your IT services in line with your company’s strategic vision. We guide and implement service transformation for your business, digitising and optimising the full spectrum of your business services—from backend operations to the customer experience.

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Daily Health Checks and Reporting

Fix IT problems before they disrupt your business operations. Our daily health checks monitor your system for everything from software bugs to security threats, while our detailed reports keep you in the loop on what we find.

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24/7 Service Operations Centre

Fully support your business operations regardless of whether you run an on-premise, cloud-based, or hybrid environment. Our 24/7 service operations centre offers a suite of toolsets to support remote management, event management and other operations needs.

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Remote Monitoring & Management

Maintain your ICT services standard even in a modern workplace environment. Our remote monitoring and management extends your ICT services to remote users and endpoints connected to your business network.

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Service Management Assessment

Plan and build an ICT infrastructure that serves your company’s evolving needs. We assess the “as-is” state of your service delivery capability, identify potential business impacts of existing capabilities gaps, and provide recommendations to address those gaps.

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Centralised Response IT Service Desk

Centralised Response IT Service Desk

Infrastructure Provisioning & Management

Infrastructure Provisioning & Management

Application & Core Systems Support

Application & Core Systems Support

Managed Helpdesk

Managed Helpdesk

Managed Infrastructure

Managed Infrastructure

Managed Resourcing

Managed Resourcing

Service Transformation

Service Transformation

Daily Health Checks & Reporting

Daily Health Checks & Reporting

24_7 Service Operations Centre

24/7 Service Operations Centre

Remote- Monitoring & Management

Remote Monitoring & Management

Service Management Assessment

Service Management Assessment

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Right service makes very tech solution better

Fulfil your strategic vision with the help of trusted world-class solutions. From Microsoft to HPE and beyond, our network of best-in-class technology partners makes it easy to connect your company to the best-fit business technologies.

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Transformative IT solutions with immediate and long term benefits

Legacy systems and operations were holding back success so Auxilion was asked to develop an ICT strategy to future proof the business.

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“When we engaged Auxilion, we required a full transformation of our digital infrastructure. They provided comprehensive solutions with both immediate and long-term benefits.”

 

 

Head of Information Technology
ICT Strategy Development
ICG Logo

Managed ICT services for the next wave of transformation

ICG decided they wanted to outsource the management and monitoring of critical ICT infrastructure across Ireland and Europe. As the successful vendor, Auxilion was contracted to provide a managed service covering the remote system monitoring and full management ownership of a specified estate.

More in our client success story
“We selected Auxilion because of its track record in high quality, 24x7x365 IT support across borders.”
Seamus McCarville
Head of IT, Irish Continental Group
ICG Case Study
Mainstream Renewable Power

IT partnership supports progressive renewable energy company

Mainstream were using a heavily customized version of SharePoint 2007 for managing projects and for managing documents across the company. The system had become slow and outdated. It needed a complete overhaul to ensure it did not hinder the rapid growth of the business—so they turned to Auxilion.

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The overall focus of the engagement has been to cut overall IT costs over a period of time, while at the same time giving the company the ability to scale quickly should it need to do so.
Chief Information Officer
Mainstream Renewable Power
Mainstream Renewable Power | Auxilion Case Study
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Transforming IT infrastructures to future proof growth

Applegreen required a total digital transformation and a cloud-based solution to facilitate the transition from legacy IT systems across their 400+ global sites. So they partnered with Auxilion who implemented a comprehensive, reliable cloud-based solution using the Microsoft Azure platform.

More in our client success story
“Auxilion is an award-winning Microsoft partner and it was great to have the benefit of that expertise in the implementation of such a business critical programme. We also have the reassurance of 24x7 support from Auxilion centres in Dublin and Sheffield.”

 

 

Group Head of Technology
Applegreen
Applegreen Auxilion | Case Study
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Auxilion’s Managed IT Methodology

  1. Assessment: We begin by conducting a comprehensive assessment of your ICT (Information and Communication Technology) environment. This involves evaluating existing systems, understanding business objectives, and identifying challenges or inefficiencies. Through this assessment, we develop insights into your ICT landscape, laying the groundwork for tailored solutions.
  2. Design & Planning: Following the assessment, we design a strategic plan tailored to meet your specific needs and objectives. This phase involves mapping out the ICT infrastructure, devising a roadmap for implementation, selecting appropriate technologies, and outlining timelines and resource requirements for seamless execution.
  3. Implementation & Integration: Once the plan is finalised, we proceed with the implementation phase. This includes deploying selected technologies, integrating systems, migrating data, configuring networks, and ensuring a smooth transition without disrupting ongoing operations. Rigorous testing ensures functionality and interoperability.
  4. Monitoring & Maintenance: Post-implementation, our focus shifts to continuous monitoring and maintenance. We employ proactive monitoring tools and methodologies to track performance, identify potential issues, and ensure optimal functionality of the ICT ecosystem. We perform regular maintenance activities and updates to uphold system reliability and efficiency.

Why choose Auxilion for your ICT needs?

  • Specialised Expertise: We have a team of specialised experts who are experienced in a range of ICT domains. Their extensive knowledge and experience allow us to offer tailored solutions that precisely fit your ICT requirements, ensuring optimal performance and efficiency.
  • Customised Solutions: Understanding that every business has unique ICT needs, we provide customised solutions tailored to your specific objectives and challenges. Our approach focuses on designing and implementing ICT strategies that align seamlessly with your organisation's goals.
  • End-to-End Support: From assessment and planning to implementation and ongoing maintenance, we offer comprehensive end-to-end support. Our services encompass the entire lifecycle of ICT solutions, providing consistent support and guidance at every stage of your journey.
  • Proactive Monitoring and Optimisation: We prioritise proactive monitoring and continuous optimisation of ICT systems. This involves utilising cutting-edge tools to monitor performance, identifying potential issues in real-time, and optimising systems to ensure they operate at peak efficiency.
  • Reliability and Commitment: Your satisfaction and success are our primary objectives. We are committed to delivering reliable, top-notch services, maintaining clear communication, and providing dedicated support to address your ICT needs promptly and effectively.

To speak to a dedicated member of our IT Support team, get in touch at hello@auxilion.com.

 

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