What skills/experience will you have:
Enthusiastic and willing to develop skills.
Working and support knowledge of the following:
- Prior experience in a Network Operations Center / Service Desk Environment
- 2nd level technical service experience level a must.
- Good problem-solving skills
- Excellent communication skills (Communication to customers verbal and written is mandatory)
- Microsoft Azure
- 1 years’ experience with Windows Server
- Experience of working in a server support environment
- Service oriented behaviour and communication to internal and external customers
- Ability to cope with pressures of peak workloads, short deadlines
- Experience with face-to-face customer liaison
- Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated
- Good communication skills
- Team player
Experienced with ITIL support services disciplines an advantage.
Essential Skills:
- Core Infrastructure – Active Directory, Exchange
- VMWare, Hyper-V, Azure
- Server Architecture (Blades & Servers)
Desirable Skills:
- Microsoft Teams and SQL
- CITRIX and RDS
- Management - System Centre Suite (SCCM, SCOM, SCVMM)
- Backup & Archiving – Commvault, Veeam
- Microsoft Office365 and Cloud offerings
- Knowledge of networking and SAN components
What will you be doing:
This role involves the following:
- Working in a day support environment, focusing on continuous operation of the various customer estates, many of them running in a high availability environment.
- Escalation for Junior engineers
- Bring an in-depth knowledge of Windows technologies, including Windows Server and Desktop operating systems.
- Incident resolution and monitoring of the supported estate through a number of key monitoring tools
- Ensure user tickets and monitoring alerts are handled per pre-defined SLAs for response time, updates and closure
- Participates in availability, capacity and change management processes.
- You will be expected to handle technical incidents and changes across the Windows Server, HyperV, Azure and VMware estate.
Perform troubleshooting on 3rd party application and web services where required
