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2nd Line Support Engineer

Sheffield, United Kingdom, on site 2nd Line Support Engineer - shift
This position is to join the team of Auxilion Engineers to deliver best of breed support to our enterprise customers. Shift Pattern: 0800 – 1630 hours / 1430 – 2300 hours (weekly rotate)

What skills/experience will you have:

Enthusiastic and willing to develop skills.

Working and support knowledge of the following:

  • Prior experience in a Network Operations Center / Service Desk Environment
  • 2nd level technical service experience level a must.
  • Good problem-solving skills
  • Excellent communication skills (Communication to customers verbal and written is mandatory)
  • Microsoft Azure
  • 1 years’ experience with Windows Server


  • Experience of working in a server support environment
  • Service oriented behaviour and communication to internal and external customers
  • Ability to cope with pressures of peak workloads, short deadlines
  • Experience with face-to-face customer liaison
  • Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated
  • Good communication skills
  • Team player

Experienced with ITIL support services disciplines an advantage.

Essential Skills:

  • Core Infrastructure – Active Directory, Exchange
  • VMWare, Hyper-V, Azure
  • Server Architecture (Blades & Servers) 

Desirable Skills:

  • Microsoft Teams and SQL 
  • CITRIX and RDS
  • Management - System Centre Suite (SCCM, SCOM, SCVMM)
  • Backup & Archiving – Commvault, Veeam
  • Microsoft Office365 and Cloud offerings 
  • Knowledge of networking and SAN components


What will you be doing:

This role involves the following:

  • Working in a day support environment, focusing on continuous operation of the various customer estates, many of them running in a high availability environment.
  • Escalation for Junior engineers
  • Bring an in-depth knowledge of Windows technologies, including Windows Server and Desktop operating systems.
  • Incident resolution and monitoring of the supported estate through a number of key monitoring tools
  • Ensure user tickets and monitoring alerts are handled per pre-defined SLAs for response time, updates and closure
  • Participates in availability, capacity and change management processes.
  • You will be expected to handle technical incidents and changes across the Windows Server, HyperV, Azure and VMware estate.

Perform troubleshooting on 3rd party application and web services where required

"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
Niamh, Rhona and Louise
Auxilion People & Talent team
Auxilion Careers

Apply now

If you are interested in this position, please use the form below to submit your application.

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