L2 / L3 Deskside Engineer

The L2 / L3 Deskside engineer is required to work between multiple sites across the South/South East coast of England for one of our key customer accounts, as a result the successful candidate will be expected to travel between sites.

The deskside engineer will be working normal core business hours which is part of a team offering full 24/7 support to the customer. The engineer will need to be able to work with this remote team and be the face of Auxilion on the ground.

The successful candidate will need to be committed to developing their skills to ensure that they can cover off the range of technologies onsite.

This role involves the following :

• Dealing with customer tickets and requests
• Ensure user tickets are handled per pre-defined SLA's for response time, updates and closure
• Respond to requests via phone, web, email requests etc
• Ability to travel to remote sites as required
• Diagnosis of onsite IT Infrastructure hardware, primarily laptops and Desktops and occasional network switch / patching diagnosis.
• Provide technical insight within Small projects such as O365 and Azure configuration.

• Good communication and teamwork skills and interpersonal skills are key.
• Third level qualification would be desirable but not essential.
• Commitment to learning and development of creative support solutions.
• Service oriented behavior and communication to internal and external customers.
• Ability to cope with pressures of peak workloads, short deadlines.
• Qualities: Integrity, timeline sensitive, goal oriented, motivated.
• Experienced with ITIL support services disciplines an advantage