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L2 / L3 Deskside Engineer

Hybrid in various sites – South East – UKPermanent
Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work directly on a client site, working closely with the in-house team to provide the best customer experience that the client requires.

Role Overview

The L2 / L3 Deskside engineer is required to work between multiple sites across the South/South East coast of England for one of our key customer accounts, as a result the successful candidate will be expected to travel between sites.

The deskside engineer will be working normal core business hours which is part of a team offering full 24/7 support to the customer. The engineer will need to be able to work with this remote team and be the face of Auxilion on the ground.

The successful candidate will need to be committed to developing their skills to ensure that they can cover off the range of technologies onsite.

Role Responsibilities



This role involves the following :

  • Dealing with customer tickets and requests
  • Ensure user tickets are handled per pre-defined SLA's for response time, updates and closure
  • Respond to requests via phone, web, email requests etc
  • Ability to travel to remote sites as required
  • Diagnosis of onsite IT Infrastructure hardware, primarily laptops and Desktops and occasional network switch / patching diagnosis.
  • Provide technical insight within Small projects such as O365 and Azure configuration.


Technical Competencies:

Working and support knowledge of the following:

  • Level 2-> 3 technical services experience a must.
  • Good problem-solving skills
  • Good knowledge of understanding Network topology, WLAN / LAN troubleshooting.
  • Excellent communication skills (Communication to customers verbal and written is mandatory)
  • Windows 7/8/10 desktop support
  • 2-4 years’ Experience with onsite deskside support
  • MCSA desirable

Essential Skills

  • Desktop support Win 10 /11
  • Sound Knowledge of networking TCP/IP, Wifi, etc
  • Microsoft office suite
  • Core Infrastructure – AD, Office 365, VMWare
  • Troubleshooting / problem solving skills
  • Excellent attention to detail
  • Experience of working in a helpdesk + deskside environment.


Desirable Skills

  • Backup & Archiving
  • Microsoft Azure
  • Server Architecture (Blades & Servers) 
  • Network and Patching understanding

Business Competencies

  • Good communication and teamwork skills and interpersonal skills are key.
  • Third level qualification would be desirable but not essential.
  • Commitment to learning and development of creative support solutions.
  • Service oriented behavior and communication to internal and external customers.
  • Ability to cope with pressures of peak workloads, short deadlines.
  • Qualities: Integrity, timeline sensitive, goal oriented, motivated.
  • Experienced with ITIL support services disciplines an advantage
"Auxilion is committed to building a diverse, skilled and talented team. We want our team to be proud to work for Auxilion and enable them to do great work. If this sounds like the type of place you would like to work, please make sure you apply using the form below. We're looking forward to hearing from you."
Niamh, Rhona and Louise
Auxilion People & Talent team
Auxilion Careers

Apply now

If you are interested in this position, please use the form below to submit your application.

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