“We selected Auxilion because of its track record in high quality, 24x7x365 IT support across borders."
Head of IT, Irish Continental Group
Transport
ICG decided they wanted to outsource the management and monitoring of critical ICT infrastructure across Ireland and Europe.
As the contract for their existing IT Support Managed Service was coming to an end, ICG went to tender for a new service provider. As the successful vendor, Auxilion was contracted to provide a managed service covering the remote system monitoring and full management ownership of a specified estate.
As ICG and its subsidiary companies provide high frequency services to a vast number of ports throughout Europe, it was essential that the transition of services was as seamless as possible, with little to no disruption to service, and no system downtime.
The key elements provided by the service were: System and DBA support via remote monitoring and management of server hardware; operating system and applications; proactive and preventative maintenance; backups and disaster recovery and service support via a single-point-of-contact service desk along with a named Service Delivery Manager.
Auxilion was contracted to deliver the full scope of services which entailed:
After go-live Auxilion continued to hold daily checkpoint calls with ICG to review open calls and to ensure that the service was being supported properly and that the customer continued to be happy with the service provided.
Auxilion now remotely manages and monitors ICG’s IT infrastructure across Ireland, the UK, France, and the Netherlands.
The customer now has a new support model that more closely aligns with their expectations and requirements, offering the following benefits:
“Auxilion’s reputation as one of the leading cloud consultancy and support organisations means that it is an ideal partner to bring us on the next wave of transformation including consulting services across the Microsoft cloud stack such as Office 365.”
Head of IT, Irish Continental Group
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